Retail Food Group RFG's Extensive Support and Service

RFG has established a broad range of support structures to ensure our franchisees receive the support and assistance required to sustain, enhance and ultimately build their business.

At the outset, all new franchisees receive extensive training in the modes and methods of the business concept they have chosen. Indeed, the training never stops and franchisees are provided with further assistance of this nature (both voluntary and compulsory) throughout the term of their franchise.

Our highly skilled field personnel also regularly attend upon franchised outlets to ensure franchisees are provided with the necessary resources to encourage business growth and maintain sustainability.

Additionally, RFG’s experienced corporate team provides franchisees with a range of support functions, specialist expertise and services in all aspects of business franchising including:

• training;
• business education;
• accounting systems;
• till support and help desk;
• customer service strategies;
• food preparation and display;
• marketing (including an in-house art & design team);
• marketing systems and processes;
• operational systems;
• supply arrangements and purchasing;
• administration and human resources;
• technical support;
• lease negotiations;
• shop design and fitout.

Ultimately, within RFG’s franchise systems, support is only ever a phone call away.